Not thirteen just one

Dear Ted,
Mr Baker why is it that I enter your concession emporium in Fenwicks Brent Cross and find a lovely frock with mark you, a matching handbag and then fail to find it on your website? This is not the first time this has occurred. Now I know that there are many places that list more on their websites than they have in their shop, I can see the reasoning, I can see the financial implications and the issues of space but why have something in a shop you cannot buy online? To the best of my knowledge, and believe me I look almost everytime I go out, these items are not old stock.
It is also a shame that you have another rather large outlet that disposes of old stock at Bicester whose stock you hide from view on your website?
yours etc, etc